21 November 2023
As we enter this festive season, pay.com.au is committed to ensuring the safety of our users. Unfortunately, this time of year often sees a rise in impersonation scams, where scammers exploit the holiday rush to deceive individuals and business owners. It is crucial to stay vigilant and informed to protect yourself from falling victim to these scams. And that’s why we’ve put together some information about emerging impersonation scams and how to spot them.
Identifying email scams
One prevalent scam trend involves scammers posing as pay.com.au through email. The content of these fraudulent emails can typically contain urgent messages, deceptive links and sometimes even a false document as an attachment.
To safeguard yourself, refrain from clicking on suspicious links and avoid providing personal information without verifying the email’s legitimacy. Also, look out for messages urgently requesting payments, automated voice calls prompting action on your pay.com.au account, requests for remote computer access, and altered or unusual branding and logos in communications.
If any of these warning signs appear or if something seems suspicious, it is strongly advised to refrain from engaging to ensure the security of your pay.com.au account and personal information.
Tips to Identify and Avoid Scams
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Trust pay.com.au-owned channels
Use the information on the official pay.com.au website for customer service, support, or any account-related changes.
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Be wary of false urgency
Scammers often create a sense of urgency to pressure you into taking immediate action. Stay cautious if someone insists that you must act urgently to make a payment.
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Never pay over the phone
pay.com.au will never ask for sensitive payment information such as credit card numbers over the phone. Be cautious of any such requests. Our team will often ask our customers for certain security questions to verify the authenticity of the account holder.
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Verify Links First
Check for misspellings or repeated characters in links. Legitimate pay.com.au website URLs contain “pay.com.au.” Always go directly to the official pay.com.au website for assistance.
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Verify Email Senders
Legitimate pay.com.au emails come from “@pay.com.au.” Hover over the display name in your email to ensure the sender’s authenticity.
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Keep your devices secure
Scan your computer and mobile devices for malware by using updated antivirus measures.
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Educate your team
Educate your staff and clients on the importance of staying vigilant against hackers, scams, and cybercriminal activities that could pose a threat to your business.
For additional guidance on online safety, refer to the pay.com.au security page.
If you ever receive suspicious communications that seem unrelated to Pay.com.au, report them to us at support@pay.com.au
We are dedicated to ensuring the security of your payments and protecting you from potential scams during this holiday season.
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