Pay.com.au business payments platform dashboard interface Case study
Pay.com.au business payments platform dashboard interface

How TRADIE was able to accumulate 2 million more reward points with pay.com.au

Discover how this Melbourne-based mecca transformed the way they incentivise staff while also driving bottom line savings.

Pay.com.au business payments platform dashboard interface

2 Million +

American Express Rewards accumulated

1 Million +

Qantas Points gathered

$26k

Net value created (Airline Points)

Pay.com.au business payments platform dashboard interface

TRADIE is an iconic Aussie brand that is loved across the nation. Having started with underwear, TRADIE has since expanded it's brand to cater for the whole family, including workwear, boots, babywear, tools, drinks and beauty.


  • Pay.com.au business payments platform dashboard interfaceINDUSTRY Retail
  • Pay.com.au business payments platform dashboard interfaceLOCATION Melbourne, Australia
  • Pay.com.au business payments platform dashboard interfaceCOMPANY SIZE 25+ employees

How they used pay.com.au

  • Pay.com.au business payments platform dashboard interface

    AMEX RewardsEarn AMEX points for business transactions

  • Pay.com.au business payments platform dashboard interface

    Qantas PointsEarn Qantas points for business transactions

Pay.com.au business payments platform dashboard interface

The Challenge

With the explosive growth TRADIE was experiencing, their buying trips and corporate travel costs quickly added up to a significant monthly amount.

Pre-COVID they were going on buying trips every 6 months all around the world: six destinations across Europe, and between one and two in the USA – This was costing them thousands and taking straight from their bottom line.

The team needed a simple, cost-effective, and scalable way to reduce this cost – That’s when they discovered pay.com.au.

Like many organisations, TRADIE utilises the AMEX rewards program, because it provides greater flexibility and benefits. Unfortunately, like many businesses, big and small, TRADIE was dealing with suppliers that wouldn’t accept American Express payments. This meant they were missing out on thousands of points, and therefore, savings.

"As a well-known brand, we pay a lot of money in advertising, whether it's TV or outdoor media, the total cost to our business including travel is significant."

Pay.com.au business payments platform dashboard interface
Ben Goodfellow TRADIE, CEO & Founder

The Solution

By using pay.com.au, TRADIE was able to make those payments that they traditionally couldn’t, recovering the points they would have lost from not using their AMEX Corporate Platinum card.

Because they were able to earn the full reward points on their BAS, freight, and advertising expenses and pay those suppliers that wouldn’t accept AMEX, TRADIE accumulated over 2 million AMEX Reward points using pay.com.au.

As frequent flyers of Qantas, the team decided to convert their AMEX Rewards to over 1 million Qantas Points.

"This worked for our suppliers that wouldn’t accept AMEX. When they received the payment, they knew exactly what they got - It was a streamlined process."

Pay.com.au business payments platform dashboard interface
Stephen McCraw TRADIE, Chief Financial Officer
Pay.com.au business payments platform dashboard interface

The Outcome

So how does TRADIE plan to use all those Qantas Points?

Apart from covering the partial cost of travel, they are now able to incentivise staff with Business Class seats and hotel upgrades. As the Aussie powerhouse TRADIE continues to expand, staff are now looking forward to the interstate and round world trips that were becoming much of a chore flying economy.

Now the team are planning for their upcoming stay in Queensland to watch the TRADIE car fly down the Gold Coast 500 – almost entirely funded through the points earned with pay.com.au

About TRADIE

TRADIE was created from the desire to put some personality, humour, and function into the underwear market.

Born in 2010 by founder Ben Goodfellow, TRADIE has become an iconic Aussie brand that is loved across the nation.

Starting with underwear, TRADIE has now expanded its brand to cater for the whole family including workwear, boots, babywear, tools, drinks, and beauty.

You can check out their full range of products at Tradie.com

Getting started with pay.com.au

TRADIE aren’t the only ones maximising their rewards through pay.com.au. Whether you’re a big business or a small one, we’ll have a solution for you.

Getting started is quick and easy.

Create a free account today and access 30 days of our premium processing rates.


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