London Tavern Hotel: Turning Supplier Bills into Staff Rewards

The Challenge

Managing Seasonal Cash Flow

Running a pub means revenue is constantly shifting with the events calendar. During busy periods, spending needs to scale up; during quieter stretches, Gina has to carefully manage stock orders and staffing levels to protect margins, all while keeping the team engaged and shifts steady.

Large Supplier Payments Earning Nothing

The London Tavern Hotel places significant regular orders with suppliers, beverage, food, and operational costs that add up quickly. Before pay.com.au, these payments were made through traditional methods, generating no rewards whatsoever.

Rising Staff Travel and Gift Costs

The venue invests in its people, from staff travel to year-end Christmas gifts. These costs, while important for culture and retention, were adding up without any offsetting benefit.

How pay.com.au Helped

Pay Supplier Bills and Earn Points

With pay.com.au, the London Tavern Hotel now earns Qantas Points on supplier payments that would otherwise generate nothing, turning unavoidable business expenses into valuable rewards.

Flexible Earn Rates

The ability to choose different earn rates means Gina can optimise how points accumulate depending on the payment type and what suits the business best at any given time.

Fund Staff Travel

Points earned through pay.com.au are used to cover flights and accommodation for staff, reducing out-of-pocket travel costs and making it possible to do more.

Staff Christmas Gifts via Points

Rather than outlaying cash for the annual staff gift run, the London Tavern Hotel used accumulated points to fund $3,000 worth of gift cards, a cost-free way to reward the team.

Better Cash Flow Management

Routing payments through pay.com.au provides additional flexibility in managing the ebbs and flows of a busy hospitality operation.

The Results

Over a Million Extra Points Earned

By running supplier payments through pay.com.au, the London Tavern Hotel has earned over one million more points than they would have accumulated using their credit card alone, a substantial reward bank built from spending they were doing anyway.

Staff Travel Funded by Points

Flights and accommodation for staff are now partially or fully covered by reward points, keeping travel costs down and enabling the team to travel more than they otherwise could.

$3,000 Staff Gift Budget Offset

The Christmas gift card outlay was covered using accumulated points, removing the cash burden of a meaningful staff reward entirely.

More Options, More Value

The flexibility to choose earn rates means the London Tavern Hotel continuously maximises the return on every dollar spent through the platform.

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